The system calculates the correct fare only if you tap in and tap out when leaving. :: FAQ - 1) Travelling using contactless payment What happens if I don’t tap out when leaving the station? You can see the charges in the reserved area of the ATM website (you have to sign up). The charges might be applied a few days after the date of your journey depending on your bank’s transaction procedures. All our ticket controllers are equipped with a digital device that verifies the transaction and makes sure the passenger is eligible to travel. You just need to show the card or the device that you used. You can use mobile payments ( Apple Pay, Samsung Pay and so on) with devices associated with a bank card such as phones, watches or other smart devices.Prepaid Postepay cards issued by VISA and PagoBancomat debit cards are not accepted. Contactless bank cards issued by Mastercard, Visa, American Express, Maestro and VPay can be used to pay as you go for travel.Touch out at the end of a journey made beyond the Milan urban area.Touch out if you travel on one of the surface lines listed above.After the fourth one, the system applies the daily fare. Always use the same card especially if you make several journeys during the day.If you don't, the cheapest fare cannot be applied. outside the Milan urban area, within other municipalitiesĪlways touch you card on the reader at the start and use the same card to touch out at the end of your journey.Always touch out beyond Milan urban fare limits Just like other surface lines, you don't need to touch out at the end of your journey. Touch out at the end of your journey only if you travel on one of these routes: 121, 130, 140, 165, 166, 327.Touch your card on the reader when you board.If you travel only within Milan or between Milan and zone Mi3: In Milan, on buses, trams and trolleybuses Every station is equipped with at least two gates enabled for contactless payments. If one reader doesn’t work, try another one. Touch out at the end of your journey to exitĪlways use the same device or contactless card to touch in and out at the orange ticket gates (even where validation to exit is not required).Touch your card on the reader to open the orange ticket gate at the start of your journey.Please note: contactless payment is only accepted on ATM transport services.No extra costs, the cheapest fare is applied.The limit is fixed in time, so if you reached it and cannot provide us with the documents(s) required, you can simply wait for the limit to pass and then resume sending.Use your contactless bank card to travel on metro and surface lines. What happens if I cannot send the documents you required? Once documents are received, our dedicated team will review them and you will be informed via the app once the limits are lifted. You will be able to send the documents using Taptap Send app directly. Proof of rental income from a rented propertyĪ letter from a solicitor confirming you received money from inheritanceĪny other document which clearly indicates your source of wealth or income Valid and current employment contract, clearly displaying your contracted salaryīank statement for a full month from within the past 3 months Payslip from the last 3 months clearly indicating cash flow If we ask to see where you got your money, we’ll need you to provide a document that shows the movement of that money and that indicates enough to cover the limit you have reached. We will display a banner via the app before you reach the limit. How do you know you're about to reach a fixed sending limit? This is a regulatory requirement for Taptap Send, and it helps us to make sure that our services are safe for everyone and free from money laundering. Regardless of your account verification, you will have to provide us with additional information if you send a certain amount of money under a specific time period. Sometimes, we’ll need to see proof of where you got the money you’re transferring with us. Here at Taptap Send, we really care about your safety.
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